FAQ

Returns Policy

You can send your item back within 14 days of receiving the product to the address below. No exchanges at this time. Include your order number on the outside of the package.

Hank & Henry LLC

425 W. Broadway, Suite 207, Glendale, CA 91204

info@hankandhenry.net

Please allow 5-­7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-­5 business days).

We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable.

What do you do with returned products? They go directly into the trash!

Do you offer makeup artist pro discounts? At this time, we do not offer Pro Discounts

Where do you ship from? Glendale, California

How much is shipping?

All shipping rates will vary depending on a few different factors, some of which include:

Domestic vs International shipments

Total weight of package

Selected shipping method

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

Are your products cruelty-free?

Yes, our whole line is cruelty-free! Makeup is for humans, not animals. We have also researched our manufacturers and know 100% they don’t affiliate or get ingredients from places that are not cruelty-free!

How long does shipping take?

Orders will ship 1­-2 business day after you order. *NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time! Sometimes a Pre-Sale order can take up to 30 days to receive as Henry personally signs each one and you are getting the product before it is released to the general public for sale.

Transit times will vary based upon a few different conditions, including but not limited to:

  • Total distance between us and you.
  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment
  • What delivery method you select

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

DOMESTIC:

First Class: 7-10 Business Days

INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):

Standard Post (APC Postal Logistics): 7-15 Business Days

How do I track my order?

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.

When will my favorite Hank & Henry product be back in stock?

Henry always announces his current re-stocks on his social media. Please subscribe for all announcements.

I couldn't find the answer I'm looking for here, what do I do now?

Send us an email! Our customer service team will be happy to help with any other question you may have! info@hankandhenry.net. Our hours of operation for customer service are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major holidays. Our customer service teams will do their best to respond as quickly as possible, however please allow 24­ - 48 hours to receive a response. Also, we are only equipped to handle orders placed through hankandhenry.com. Any orders placed through our retailers need to be handled by their respective customer service teams.

 

Do you want to carry us in your store?

Please contact Trish@hankandhenry.com to discuss the details.

 

Official Retailers of Hank & Henry Products

You can always buy our product on www.hankandhenry.com.

In addition the following is a list of authorized resellers approved by Hank & Henry:

Australia:

Makeupnet Australia

United Kingdom:

Beauty Bay

United States:

Makeup Evolution

Naimies

Wakeup and Makeup LA

If you come across any store or seller NOT on this list, please feel free to contact our customer service team, where we are able to help you confirm if an item is a true Hank & Henry product. info@hankandhenry.net