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FAQ


What is your company's contact information?

Address:

Hank & Henry LLC
11664 Tuxford St.
Sun Valley, CA 91352

Email: info@hankandhenry.net

Phone: (818)-504-1015

 

What address can I use to send Henry gifts?

The same address as our company:

Henry Vasquez
11664 Tuxford St.
Sun Valley, CA 91352

 

How long do I have to return or exchange an item?

You may send your item back within 14 days of receiving the product to the address below for exchange or refund. You can also contact customer service in order to better assist you with the process.

*We reserve the right to refuse refund/exchange if product has been heavily used.*

Hank & Henry LLC
11664 Tuxford St.
Sun Valley, CA 91352

Email: info@hankandhenry.net

Phone: (818)-504-1015

Include your order number and if you want a refund or exchange inside of the package. 

Please allow 7-10 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-­5 business days).

We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable. 

 

Can gift cards be refunded? 

We do not offer refunds for gift cards.

 

What do you do with returned products?

They are properly disposed of or recycled.

 

Do you offer makeup artist pro discounts?

At this time, we do not offer Pro Discounts.

 

Where do you ship from?

Sun Valley, California.

 

How much is shipping?

All shipping rates will vary depending on a few different factors, some of which include:

  • Domestic vs International shipments
  • Total weight of package
  • Selected shipping method

We ARE NOT RESPONSIBLE FOR ANY FEES required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

 

Are your products cruelty-free?

Yes, our whole line is cruelty-free. Makeup is for humans, not animals. We have also researched our manufacturers and know 100% they don’t affiliate or get ingredients from places that are not cruelty-free.

 

How long does shipping take?

Orders will ship between 7-10 business days after you order.

Please allow between 2-3 business days for your tracking number to update once you receive your tracking number by email.

*NOTE: during restocks, new releases, pre-sales, mystery boxes and special promotions, orders may take up to a MONTH to ship out.* 

Pre-Sale orders can take up to 10-15 business days to ship out, as Henry personally signs each one and you are getting the product before it is released to the general public for sale.

Transit times will vary based upon a few different conditions, including but not limited to:

  • Total distance between us and you.
  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment
  • What delivery method you select

    ESTIMATED transit times are as follows: 

    *Please note that this time frame is an estimate and not a guarantee.*

    Domestic Shipping: USPS First Class: takes up to 3-5 business days.

    International Shipping: (Does NOT account for time spent at customs, border inspection facilities, etc.): takes 10-15 business days.

     

    How do I track my order?

    As soon as the shipping label for your order has been created you will receive an email with a tracking number. Please allow 2-3 business days for your tracking number to update once you receive it by email.

     

    When will my favorite Hank & Henry product be back in stock?

    Henry always announces his current re-stocks on his social media. Please subscribe to all his accounts for announcements. 

    Instagram: @hankandhenry, @hankandhenrybeauty

    Facebook: Hank and Henry Makeup and Motivation

     

    Can we carry Hank and Henry Beauty products at our store?

    If you are interested in becoming a retail distributor of Hank & Henry product, please contact Trish@hankandhenry.com

     

    Where can I buy Hank & Henry Products?

    You can always buy our product on www.hankandhenry.com.

    In addition, the following is a list of authorized re-sellers approved by Hank & Henry Beauty:

    Australia:
    Makeupnet Australia

    Switzerland:
    Monolith Shop

    United Kingdom:
    www.beautybay.com

    United States:

    Glamify Me
    Vintage Faire Mall 
    3401 Dale Rd Suite 148 
    Modesto CA 95356

    Makeup Evolution
    119 E Foothill Blvd Suite B
    Rialto, CA 92376

    Naimie’s
    1) 12640 Riverside Dr
        Valley Village, CA 91607
    2) 2721 W Magnolia
       BurbankCalifornia 91506.

    Pinky B. Beauty
    www.pinkybbeauty.com
    Miami, Florida

    Simply Obsessed
    959 W. Red Cliffs Dr.
    Washington, Utah 84780

    Wakeup and Makeup LA
    2804, 118 E Colorado Blvd
    Monrovia, CA 91016

    *If you come across any store or seller NOT on this list, please feel free to contact our customer service team, where we are able to help you confirm if an item is a true Hank & Henry product. info@hankandhenry.net*

    I couldn't find the answer I'm looking for here, what do I do now?

    Send us an email! Our customer service team will be happy to help with any other question you may have! info@hankandhenry.net.

    Our hours of operation for customer service are Monday through Friday, 9 a.m. to 5 p.m. PST, excluding weekends and major holidays. Our customer service team will do their best to respond as quickly as possible, however please allow 24­ - 48 hours to receive a response.

    Also, we are only equipped to handle orders placed through www.hankandhenry.com. Any orders placed through our retailers need to be handled by their respective customer service teams.

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