You may send your item back within 14 days of receiving the product to the address below for exchange or refund. Include your order number on the outside of the package. We reserve the right to refuse refund/exchange if product has been heavily used.
Hank & Henry LLC
425 W. Broadway, Suite 207, Glendale, CA 91204
Please allow 5-7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).
We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable.
What do you do with returned products? They go directly into the trash!
Where do you ship from? Glendale, California
How much is shipping?
All shipping rates will vary depending on a few different factors, some of which include:
Domestic vs. International shipments
Total weight of package
Selected shipping method
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
How long does shipping take?
*DUE TO INCREASED ACTIVITY AND ORDERS DURING PRESALES AND PROMOTIONAL SALES PLEASE ALLOW 7-10 BUSINESS DAYS (MON-FRI) FOR YOUR ORDER TO SHIP.
Orders will ship 3-5 business days after you order. *NOTE: during restocks, new releases & special promotions, there can be an additional 7-10 business days of processing time! Sometimes a Pre-Sale order can take up to 30 days to receive as Henry personally signs each one and you are getting the product before it is released to the general public for sale. **PLEASE NOTE: If you pay for shipping it DOES NOT indicate that you will receive your orders faster. All orders are processed as they are received.**
Transit times will vary based upon a few different conditions, including but not limited to:
- Total distance between us and you.
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
- What delivery method you select
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
First Class: 7-10 Business Days
INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
Standard Post (APC Postal Logistics): 7-15 Business Days
How do I track my order?
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.