Reward Points FAQ

If I already previously subscribed on the website do I have to create an account for the reward points?

We ask you create an account for our reward points with the login information you used to subscribe to sync your information.


Can reward points and promo codes be combined? 

Points redeemed cannot be combined with promo codes. You're only able to add one code during checkout.


Can we use discount codes on bundles and sets?

Unfortunately, no. Sets and bundles are already heavily discounted.


Can we use reward points on tee-spring?

No you cannot, our apparel sold on tee-spring is separate from Hank & Henry Beauty.


If I mistakenly redeem points can they be returned to my account?

Once points are redeemed and given a code, we cannot return points to your account. However, the code given to you for points redeemed DO NOT expire and can be located on your account if you click on the brown button with the white OWL. Scroll to the bottom and there you will see your codes for your redeemed points.


Can I located my points on the app?

At the moment you can only access your reward points on our website when you log in. However if you're logged in with the email you used for your rewards account on the app you will still receive points.